How can we help?
Most answers are below. If yours is not, email us and a person will reply.
We aim to reply within two business days. Including your phone model and its iOS or Android version helps.
Getting started
Do I need an account to use ChloroFile?
No. Every feature works offline with no account. Signing in only adds a cloud backup and keeps your other devices in step.
How do I add my first plant?
Open the Plants tab and tap the + button, or tap Add a Plant on the Today tab. Give it a name and a start date. Everything else, including the variety, can be filled in later.
How do I set up an environment?
Open the Environments tab and tap +. Add your tent, room, or plot, then add the equipment inside it. Adding your light's wattage means the app can work out grams per watt when you harvest. Once a plant is in an environment, the Plants list shows it under that tent.
How do I record that I watered, fed, or topped a plant?
When you write a log, choose an Action at the top: water, feed, training, pest or disease, trim, transplant, or flush. Most have a second choice under them, such as topping or LST under training. An action can go in on its own or alongside readings, and like readings it can be saved to several plants at once.
Why does my tent say it is short on light for flowering?
For an indoor space, the app compares the wattage of the lights in it with its size. It uses 30 watts per square foot, the low end of the usual range for flowering under LED, so a 4x4 tent wants about 480W. That is usually plenty for veg; the note is about flower. It needs the size entered in feet in a form like 4x4 and at least one light with its wattage, and it says nothing outdoors, where the sun does the lighting.
Plants and stages
The day count restarted when I changed stage. Is that a bug?
No, that is deliberate. The day number shown on a plant is its day in the current stage, because that is the number growers actually track. The total for the whole run is on the plant's detail screen as Total days, and in the recap.
I recorded a stage change late. Can I correct the date?
Yes. Open the plant, tap Timeline & Stage Dates (Timeline on Android), and edit any stage's date. Day counts and the recap update immediately. Each date is limited to the range between the stages either side of it, so the order always makes sense.
How do I archive a finished grow?
Swipe right on the plant in the Plants list and tap Archive, or set its stage to Done on the detail screen. Archived plants move into a collapsed section at the bottom of the list and keep all their history.
Can I delete a plant?
Swipe left on it in the Plants list. This is permanent and removes its logs, photos, and harvest with it.
Varieties
My variety is not in the list.
Type its name into the search field and tap Use "…" to enter it by hand. Everything else works the same, you just will not get the automatic type, flowering time, and lineage.
Where does the variety information come from?
A database compiled from breeder catalogs and openly licensed datasets, bundled into the app so it works offline. Tap the info button beside a plant's variety to see everything on file, including where the record came from and how current it is. Reported traits are what catalogs and growers commonly describe, not measurements of your plant.
Some varieties show "Unknown" type or missing details.
Coverage in the source data is uneven. Roughly three quarters of entries have a recorded type, a third have a flowering time, and fewer have lineage. Where a field is missing it is left blank rather than guessed, and you can set the type yourself on the plant.
Sync and accounts
Signing in with Apple or Google is not working.
Check that you are connected to the internet. On iPhone, Sign in with Apple needs an Apple Account signed in under the iPhone's Settings. On Android, Sign in with Google needs a Google account on the phone. If it still fails, try email sign-in instead and let us know what the error said.
My grows are not appearing on my other device.
Both devices need to be signed into the same account. Open Settings and tap Sync Now on each, and check the status line underneath for the last successful sync. Sync also runs automatically when you open the app.
Do my photos sync?
No. Photos stay on the device that took them, by design. On iPhone, restoring a new phone from an iPhone backup brings them across. On Android they are not included in a phone backup, so they stay on the old phone; save any you want to keep before you switch.
What happens to my grows if I sign out?
They stay on your device. Signing out only stops syncing.
Pro
What does Pro unlock?
Three things: unlimited active plants, unlimited environments, and charts for every metric instead of temperature alone. Logs, photos, reminders and finished grows are unlimited on the free plan.
What happens to my archived grows on the free plan?
Nothing is ever deleted, and nothing is locked. Your finished grows are unlimited on both plans: every run you have ever recorded stays open, however many there are and whether or not you subscribe.
How do I manage or cancel a subscription?
Subscriptions are handled by the store you bought from, not by us. On iPhone, open the Settings app, tap your name, then Subscriptions; refund requests go through Apple at reportaproblem.apple.com. On Android, open the Google Play Store app, tap your profile picture, then Payments & subscriptions and Subscriptions; refund requests go through Google Play.
Your data
How do I delete my account?
Open Settings in ChloroFile, scroll to the signed-in section, and tap Delete Account. This permanently deletes your account and everything synced to it, and removes the copies on that device. It cannot be undone. If you cannot get into the app, email us from the address on the account.
Can I export my data?
Yes, free on both plans and with no account needed. Open Settings and tap Export as CSV. You get two spreadsheets: a row for every plant with its stage lengths and yield, and a row for every log. You can also share a single grow's recap as a card from the plant's detail screen.
What do you collect?
None of your grow records unless you sign in: no plant, reading, note or photo leaves the device on its own. On iPhone the app does report a short list of counts, such as that a plant was added, so we can tell which adverts led to an install. It carries nothing you wrote, and the Android app reports nothing at all. The privacy policy names every event in full.
Still stuck?
Email support@chlorofile.app. Tell us what you expected to happen and what happened instead, along with your phone model and its iOS or Android version, and we will get back to you.